Privacy Policy

Privacy Policy

Balikbayan Deliveries website is https://www.balikbayan.com

Balikbayan.com collects and uses personal and enterprise data which is needed to secure customer and recipients data for the delivery of products ordered online. Your personal data includes information such as:

  • Name
  • Address
  • Contact Number/s
  • Email Address
  • Other pertinent data that directly or indirectly provides identification

Balikbayan.com Privacy Policy provides clarity as to what data is being collected, and how it is being used to provide services. How the personal data is being accessed, updated, and being used are elucidated.

What is the data collected?

Personal data is collected from when:

  • You sign up and order products for delivery;
  • You seek assistance from our support/ developer team;
  • You follow up on orders from our team;
  • You participate in activities where personal information is required.

For the Balikbayan.com team to provide the best Services the following information may be derived from your end:

Upon registration, an account is created. Information is collected when you sign up for our Services. This information may include your full name, address, contact number, email address and other pertinent information.

Service Usage Data is automatically collected upon interaction with our Services which includes data information as to interaction with the features, content, links provided in our Services. This may also include the details in browser type and configuration, time of interaction , operating system used, IP address, languages prefered, and other cookie data. None of this data will provide our team to directly identify your personal information; this data may be used to approximate the delivery recipient’s location.

How our team uses personal data

The Balikbayan.com team only uses your personal data when given permission. The same is when it is important to deliver the Services ordered, or for legal compliance or other lawful purposes. These usages include:

Delivering, updating, and improving the Services that we provide. We collect various data relating to your purchase, use, and interactions with our Services. We use this data to:

  • Make improvements and to optimize the performance of Balikbayan.com
  • Check, identify and investigate security risks, issues, and errors to improve services.
  • Prevent fraud and abuse of Balikbayan.com
  • Develop improvements through evaluation of our services

For all Balikbayan.com services the team communicates with clients directly to verify and discuss on services purchased based on legitimate interests. The methods by which we will contact clients will only include the following:

  • Through Email
  • Through Phone calls
  • Through SMS or text messages

For the delivery services the Balikbayan.com team uses various third party Mobile Application(s) Store which includes Google Playstore and Apple Store for mobile access to the order-delivery system.

The Balikbayan.com team complies with legal, regulatory, and law enforcement requests and in our sole discretion, disclose any information about parties needed to respond to claims and legal processes, to protect the safety of the public or an individual, or for the prevention or stoppage of illegal activities.

How we secure and retain data

Balikbayan.com complies with generally accepted and legal standards to collect, store and protect personal data, including the use of encryption. Balikbayan.com only retains personal data for as long as it is needed to provide the delivery services only for legal and business purposes.

Accessing, updating, or deleting of client data:

Balikbayan.com allows clients to access, view and update personal data by signing in again. If in any case you are not able to access your account kindly contact the Balikbayan.com team through “Contact Us”

As a customer and client if you decide to delete your personal data, the same may be requested by sending an email to the Balikbayan.com support team.

Changes to our Privacy Policy:

Balikbayan.com reserves the right to change this Privacy Policy at any time so please consistently review this document to be aware of how we collect personal data.

For the list of Data Protection Authorities please contact Balikbayan.com

For queries or other relevant concerns regarding this Privacy Policy, kindly contact us by:

Email: support@balikbayan.com