- What is Balikbayan.com Pasabuy service?
This service allows customers to order from one or more of the available stores available in the site or app.
- What are the available food stores in this Pasabuy service?
You can order from Jollibee, McDonalds, Mang Inasal, Chowking, Greenwich, Conti’s, Max’s, Ambers,Shakeys, Red Ribbon and Goldilocks.
- Are all of these food products available for ordering in all locations in the Philippines?
Initially, all of these food products and their delivery is available in the entire Metro Manila area (Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Valenzuela). Specific food products can be ordered and delivered in specific locations in Cavite, Laguna, Bulacan, Bukidnon, Cebu, Davao, Lanao del Norte, Leyte, South Cotabato, Rizal, and Pampanga.
- When will recipients in the Philippines receive the food products?
Food products ordered will be delivered according to the date and time chosen upon ordering.
- Can I track my orders from the site or App?
Yes, from the time the order has been placed you will be provided an Order ID to track your order towards its confirmation and delivery.
- What mode of payment can I use?
Balikbayan.com accepts cashless payments through credit cards.
- How many days do I have to order ahead?
You need to place the order at least 3 days ahead of your preferred delivery date.
- Do you deliver during weekends and holidays?
Yes as long as the order was placed according to the minimum number of days ahead.
- Can I be assured 100% that the food products can be delivered during Peak times (like Christmas, Mothers day, Valentines day etc )?
As orders are placed in advance, we can guarantee acceptance of your order as long as the area is deliverable.
- What if the food products are no longer available in the chosen location?
You will be contacted by our support team through email, SMS or call to provide you information regarding options.